Payment: In order for a reservation to be bindingly confirmed, we ask for a deposit of 50% of the total amount to our German bank account. After that we confirm the reservation bindingly. The outstandig payment is requested in cash on site. The bank account details are in the confirmation email.
For the final cleaning of the rooms we charge 30 Euro each.
Cancellation policy: Cancellation up to 2 weeks before arrival: 100% reimbursement
Cancellation 2 weeks to 24 h before arrival: 50% will be charged, the rest will be refunded if applicable
Cancellation 24 h or less before arrival: 100% charge
In case of no-show, the deposit will be lost.
Special features: Unfortunately, electricity is very expensive in Cuba, so we ask you to be careful with the air conditioners, i.e. close doors and windows when switching them on, and be sure to switch them off when leaving the flat. In case of excessive consumption, we have to pass on part of the electricity costs to the guests. For this purpose, we note the reading of the electricity meter at the check in and check out
Very practical for families with children: the Junior Suite and the Standard Room have a connecting door, so that you can put the two rooms together and quickly be with the children if something should happen.
The bathroom of the Juniors Suite is in the middle of the two rooms and can be used from either room.